Policies

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Policies

Certificate / Candidate Verification Procedure

It is the AMCA’s policy not to publically list any information on certified individuals. To request a certification verification please use the “Certification Verification” button available on our home screen at www.AMCAexams.com or click here.


Exam Cancellation Policy

If a candidate wishes to cancel an exam date, a written notice must be submitted 5 business days in advance of the original exam date in order to receive a refund, minus a $25 Administrative Fee. Please email registration@AMCAexams.com. NO exam fee will be refunded for any reason on or after the scheduled exam date. 


Appeals Policy

Any candidate has the right to due process and the option to submit an appeal. To submit an Appeal, please visit the “Policies” page on our website for the link to the “Appeal Submission Form” to be completed online. We have three types of appeals that a candidate can submit using that form.  

Exam Appeals

A candidate may contact the AMCA to challenge an exam grade or exam administration error.   Exam challenges can be in regard to content and or scoring. these challenges are reviewed and the Compliance Department will make a determination as to the validity of the challenge.   Exam challenges must be submitted online using the Appeals Submission Form within 14 days of the original exam date. The appeal will be reviewed by the AMCA Certification Board and they will make a determination as to the validity of the challenge. Depending on the circumstances, this process can take up to 90 days and appeals may need to be reviewed at the quarterly Certification Board Meeting. A response from the Certification Board will be returned in a PDF letter set via email with a read receipt. All decision made by the AMCA Certification Board are final.

Eligibility Appeals

The AMCA Certification Board reserves the right to deny registration or applications of individuals that do not meet the eligibility requirements set forth by the Board.  Appeals to a denied application must be submitted online using the Appeals Submission Form within 30 days of the denied application. The appeal will be reviewed by the AMCA Certification Board and they will make a determination as to the validity of the challenge. Depending on the circumstances, this process can take up to 90 days and appeals may need to be reviewed at the quarterly Certification Board Meeting. A response from the Certification Board will be returned in a PDF letter set via email with a read receipt. All decision made by the AMCA Certification Board are final.

Disciplinary Action Appeals

The AMCA reserves the right to deny or remove a certification based on a disciplinary action taken against an individual. Disciplinary action appeals must be submitted online using the Appeals Submission Form within 30 days of the documented incident (if applicable). The appeal will be reviewed by the AMCA Certification Board and they will make a determination as to the validity of the challenge. Depending on the circumstances, this process can take up to 90 days and appeals may need to be reviewed at the quarterly Certification Board Meeting. A response from the Certification Board will be returned in a PDF letter set via email with a read receipt. All decision made by the AMCA Certification Board are final.

To access the “Appeal Submission Form”, click here. Upon receipt, all appeals will be submitted to the AMCA Certification Board to be reviewed. Depending on the circumstances, this process can take up to 90 days and appeals may need to be reviewed at the quarterly Certification Board Meeting. A response from the Certification Board will be returned in a PDF letter set via email with a read receipt. All decision made by the AMCA Certification Board are final.

AMCA's Customer Service is Available From:
Monday: 8:30AM to 6PM Tuesday to Friday: 8:30 AM EST to 7:00 PM EST & Saturdays: 8:00 AM EST to 4:00 PM EST
Please update your records. Our new mailing address is: 194 US Highway 46 East, Fairfield, NJ 07004