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Policies

Certificate / Candidate Verification Procedure

It is the AMCA’s policy not to publically list any information on certified individuals. To request a certification verification please use the “Certification Verification” button available on our home screen at www.AMCAexams.com or click here.


Refund Policy

To request a refund, please submit this Refund Request Form. Once your refund is processed, you will receive an email from Finance@AMCAexams,com indicating whether your refund was APPROVED, DENIED or REQUEST FOR ADDITIONAL INFORMATION. Please allow up to 5 business days for your refund to be processed, and then and additional 5 business days for the refund to appear in your account.


Exam Cancellation Policy

If a candidate wishes to cancel an exam date, first a written notice must be submitted 5 business days in advance of the original exam date to the Registration Department (registration@amcaexams.com). Once written notice is received, you must complete the Refund Request Form in order to receive a refund, minus a $25 Administrative Fee. NO exam fee will be refunded for any reason on or after the scheduled exam date.


Appeals Policy

Any candidate has the right to due process and the option to submit an appeal. To submit an Appeal, please visit the “Policies” page on our website for the link to the “Appeal Submission Form” to be completed online. We have three types of appeals that a candidate can submit using that form.  

Exam Appeals

Candidates who fail the exam and believe irregular testing conditions and/or failure to follow AMCA policies were a contributing factor may file an appeal to the Certification Board. Examples of irregular testing conditions include a medical or personal emergency during the testing session, exam technical issues such as computer malfunctions or extended power outages, and other significant test site disruptions. Appeals related to exam administration must be submitted online using the Appeals Submission Form within 14 days of the original exam date. All appeals must describe the suspected error or problem. Depending on the circumstances, this process can take up to 90 days and appeals may need to be reviewed at the quarterly Certification Board Meeting. A response from the Certification Board will be returned in a PDF letter set via email with a read receipt. All decisions made by the AMCA Certification Board are final.

Eligibility Appeals

The AMCA Certification Board reserves the right to deny registration or applications of individuals that do not meet the eligibility requirements set forth by the Board.  Appeals to a denied application must be submitted online using the Appeals Submission Form within 30 days of the denied application. The Board will review the applicant’s information and will make a final decision regarding eligibility.  Depending on the circumstances, this process can take up to 90 days and appeals may need to be reviewed at the quarterly Certification Board Meeting. A response from the Certification Board will be returned in a PDF letter set via email with a read receipt. All decisions made by the AMCA Certification Board are final. 

Recertification Appeals

If a certificant’s recertification is rejected for any reason (i.e., does not meet standards set by the certification board, not relevant to certification, outside one year, etc.), the certificant can appeal the decision.  Recertification appeals must be submitted online using the Appeals Submission Form within 30 days of the denial of recertification. The appeal will be reviewed by the AMCA Certification Board and they will make a determination. Depending on the circumstances, this process can take up to 90 days and appeals may need to be reviewed at the quarterly Certification Board Meeting. A response from the Certification Board will be returned in a PDF letter set via email with a read receipt. All decisions made by the AMCA Certification Board are final. 

To access the “Appeal Submission Form”, click here. Upon receipt, all appeals will be submitted to the AMCA Certification Board to be reviewed. Depending on the circumstances, this process can take up to 90 days and appeals may need to be reviewed at the quarterly Certification Board Meeting. A response from the Certification Board will be returned in a PDF letter set via email with a read receipt. All decision made by the AMCA Certification Board are final.

Incident Reporting for Proctors

Proctors are responsible for monitoring for signs of cheating or other misconduct during the exam. AMCA’s Proctor Training program provides information on the signs of cheating or other irregularities and how to handle them during the exam.

AMCA Certification Board has the right to invalidate exam scores if it suspects that any irregularities or deviations from standard testing policies may have occurred during an examination administration. This includes but is not limited to testing irregularities involving the candidate, test or agents administering the exam (proctor or test administrator). In the event of a candidate violating the testing rules of conduct, the Proctor can suspend the testing session, remove the candidate from the testing session and notify the AMCA by submitting an Incident Form.

Once the proctor’ allegations are investigated by the Certification Board, the AMCA has the right to cancel test scores, and or deem a candidate ineligible to retake any AMCA exam. If necessary, the AMCA reserves the right to contact the candidate’s employer, any regulatory body or law enforcement if necessary.

Special Accommodations Policy

AMCA pledges to comply with the provisions of the Americans with Disabilities Act. as amended (42 USCG Section 12101, et. seq.), and with Title VII of the Civil Rights Act, as amended (42 U.S.C. 2000e, et seq.), to the best of their ability.

If you need special accommodations because of a disabling condition, you may ask for special testing services. This request can be submitted in one of three ways. 

  1. A letter from a qualified physician outlining the disability or medical condition and need for accommodation.
  2. A letter from an objective professional requesting the need for accommodation and reasoning.
  3. An Individual Educational Plan (IEP) that is less than two years old.

All letters must include the following: 

  • An outline of the specific disability/diagnosis
  • An explanation how this condition affects the candidate’s ability to take the exam under regular conditions.
  • Date and duration of diagnosis.
  • Specifically state the requested accommodation. If physical testing conditions are requested, state precisely what that entails. If extra time is needed, state how much time and is needed and why. 

The above documentation can be emailed to compliance@amcaexams.com or faxed to 973-582-1801. Once received, our Compliance department will assess the accommodation and either approve or deny the request.

LRP administrations can accommodate multiple needs of the test-taker, including, but not limited to:

  • Vision-impairments
  • Extra time on exam (no additional charge)
  • Special circumstances
  • Permitting restroom breaks
  • Physical disabilities
  • Aid/Assistant in the testing environment
  • Support videos include captions and SRT files can be provided
Covid-19 State of Emergency in NJ, Effective Immediately: The AMCA will be operating with limited staff at the office, and all others are working from home. Please be patient, we are here to help you through this difficult time. Stay Safe!