Please allow 21 days for the Processing Department to complete and ship your order. All order tracking information will be listed within your AMCA candidate account under your order history. If there is a typographical error on your certification card or wall certificate, you have 30 days from the tracked delivery date to report the error to AMCA in order to receive a new certification ID card or wall certificate at no cost, provided that the error was by AMCA. To request a corrected certification card, email Processing@AMCAexams.com.  

If you need verification sooner for an interview or employment, you can always print an official AMCA transcript from inside your candidate portal

Certification ID Cards and Wall Certificates are available for purchase by logging into your AMCA candidate account. Click on the “Credential” tab on your dashboards and complete the Credentialing Order form.  

If you took your exam in an online format, your official transcript will be available to download immediately after you pass your certification exam from inside your AMCA account. A Digital badge will be issued within 21 business days and emailed directly to the email address provided at registration. A printable wall certificate can be downloaded and printed from your Digital Badge. You will also be able to add your certification credentials to your digital wallet.

If you tested at an AMCA Approved Test Site contact the AMCA Customer Service team at 888.960.AMCA(2622) to review your account. Effective September 1, 2022 the AMCA only issues digital credentials.  

Certification ID Cards and Wall Certificates are available for purchase by logging into your AMCA candidate account. Click on the “Credential” tab on your dashboards and complete the Credentialing Order form.

If there is a typographical error on your certification card or wall certificate, you have 30 days from the tracked delivery date to report the error to AMCA in order to receive a new certification ID card or wall certificate at no cost, provided that the error was by AMCA. To request a corrected certification card, email Processing@AMCAexams.com.

You may obtain verification of AMCA certifications by logging into your AMCA account.  

Once logged in click on the Candidate Action tab and from the drop down menu select Transcript.

The transcript will appear as a PDF which may be printed.

Visit the How To Register Webpage for registration instructions.

Please reach out to your test site to find out the available dates. Only dates that have been scheduled by your test site for an exam administration will be available to be selected.

If candidates are not successful in their first exam attempt, they will have two more opportunities to retake the exam. After the first unsuccessful attempt, there is a designated 30-day waiting period before the candidate can test again. After a second unsuccessful attempt, there is a designated 60-day waiting period before the candidate can test again. Each candidate has a maximum of three attempts. All testing, including the second and third attempt must be completed within 1 year of the date of the first attempt. If the candidate does not successfully pass the exam after the third attempt, they can re-apply 1 year from the date of their initial exam attempt. All exam retakes are discounted 25%.

Log into your AMCA candidate account and click on Registration on the left side menu. If your exam status is marked “Eligible for Retake,” you will be able to complete a registration. If your exam status does not say “Eligible for Retake” please review our exam retake policy for eligibility  

Keep in mind that your original test site is required to schedule the exam date prior to you being able to schedule your retake.

Once a registration is complete, candidates will have immediate access to AMCA Prep Material after registration. Please visit our Study Material Webpage for more information on what is included and how to access.

Each candidate is granted prep material access until 12 AM the night before the scheduled exam. You will not have prep material access the day of your scheduled exam.

Yes, all AMCA certifications require recertification every 2 years. AMCA career advancement certificate programs do not require recertification.

Log into your AMCA portal and click the blue “Recertification” tab. All instructions are listed in your account. You can also visit the Stay Certified Webpage for more information CE@AMCAexams.com.

The AMCA provides options for certification holders to complete their continuing education credits and renew their certifications. AMCA allows certification holders to complete Continuing Education using materials from outside providers.  

Visit our “Using Outside CE Material” webpage for submission details.

The AMCA offers Career Advancement Volumes and Career Advancement Certificate Programs (CACP), worth 10 CE credits that can be completed online for $158.00. Therefore, one Career Advancement Volume or CACP program is needed to renew a certification and meet the 10 CE credit requirement.  

To learn more visit our Using AMCA credits or visit our Career Advancement Certificate Programs.

Yes. You have up to one year from your date of expiration to reinstate your certification. For expired certifications, there is a $25.00 Reinstatement Fee in addition to the cost of recertification. You can visit the Stay Certified Webpage for more information.

Unfortunately, no. Certifications that are expired beyond the 1-year mark are not eligible for reinstatement or recertification. However, you can apply to take the exam again as long as you meet the Eligibility Requirements. Please visit the Eligibility Requirements Webpage for more information.

Please visit our Military Webpage for more information.

Questions from Military candidates can be directed to militarysupport@AMCAexams.com.

Yes, AMCA has representatives that speak Spanish. Please request this when speaking with an AMCA customer service representative.

Please visit our Why Choose the AMCA web page for the requirements to become an AMCA approved test site. You can also call our office and ask to speak with a representative from the Test Site Support Department.

Please visit our Employment webpage for resources to assist you with this.

No, AMCA does not offer any training or courses. AMCA only offers the end-of-program credentials, which can be either a certification or a certificate. Please visit the Eligibility Requirements Webpage to see if you qualify to take an AMCA certification exam.

Pilot testing means that there may be additional unscored items on the exam that candidates will be taking. The scored items will be from a current operational form of an exam, and candidates will get their results right away based on those scored items. The unscored items are used for data collection purposes and will not have any effect on the candidate’s score and/or their pass/fail decision. Allotted times for exams are not affected.

AMCA establish a passing standard once every 5 years and all subsequent forms are equated to that passing standard. For that reason, the passmark may be different per form, but the level of difficulty is deemed equivalent both statistically and analytically.

Forms may be rotated every 30-60 days with the goal of preventing over exposure on the items. It is also an ideal situation for a candidate not to retake the same form of the exam as that is considered a best practice standard. All forms are equivalent and formulated off the same exam blueprint.